Personalised and made-to-order items

Our graphics kits are printed to your specification (your choice of vehicle, design, name and number). Under the Consumer Contracts Regulations 2013, goods made to the consumer’s specifications or clearly personalised are exempt from the usual 14-day “change of mind” cancellation right, so we can’t accept returns because you’ve changed your mind once production has started.

Cancelling before production

You can cancel for a full refund at any time before production starts. Email sales@mx.graphics with your order number.

Faulty, damaged or incorrect items

This does not affect your statutory rights. If your kit arrives damaged, faulty, misprinted or not as described, contact us within 30 days of delivery with your order number and photos, and we’ll reprint it free of charge or give you a full refund, including original delivery costs. Your rights under the Consumer Rights Act 2015 apply.

Errors in your order details

Please check the details you send us carefully. If a kit is printed with an error in the details you supplied (for example the wrong model year or number), a reprint may be charged at a discounted rate.

Lost parcels

We are responsible for your order until it is delivered. If tracking shows no delivery, or your parcel is lost, tell us within 14 days of the expected delivery date and we’ll resend it or refund you.

Refunds are made to your original payment method within 14 days of being agreed.

Contact: sales@mx.graphics, +44 7507 142559, 28 Norland Ave, Hull, HU4 7RB, United Kingdom